Get in Touch with Pearl Home Care - We're Here to Help
Whether you need immediate care support or just want to explore your options, our friendly team is ready to listen and guide you
24/7 Care Support
07415 900881
info@pearlhomecare.com
Location
Barnsley, South Yorkshire
We Make Getting Help Easy
At Pearl Home Care, we understand that reaching out for care support can feel overwhelming. That's why we've made it as simple as possible to connect with us.
Response Times
Emergency care: 24/7 response
Callback requests: Within 1 hour
General enquiries: Within 2 hours
Multiple Ways to Reach Us
Call Us Directly
For immediate care needs and quick questions
Main Office Line
07415 90088124/7 Emergency Line
For urgent care needs outside office hours, call our main number - it automatically redirects to our on-call team.
Email Us
For detailed enquiries and non-urgent matters
General Enquiries
info@pearlhomecare.comSpecific Departments:
Care Services: care@pearlhomecare.com
Clinical Team: clinical@pearlhomecare.com
Recruitment: careers@pearlhomecare.com
Feedback: feedback@pearlhomecare.com
Visit Our Office
Walk-ins welcome during office hours
Pearl Home Care Ltd
166 Barnsley Road
Cudworth, Barnsley
South Yorkshire
S72 8UT
Office Hours for Visits:
Monday-Friday: 9:00 AM - 5:00 PM
Saturday: By appointment only
Parking & Accessibility:
Free on-site parking • Wheelchair accessible
Request a Callback
Let us call you at a time that suits you
Send Us Your Care Enquiry
The more information you provide, the better we can help you
Find Us in Cudworth, Barnsley
Pearl Home Care Ltd
166 Barnsley Road
Cudworth, Barnsley
South Yorkshire
S72 8UT
By Car
From M1 Junction 37: A628 to Barnsley, then A635 to Cudworth
From Barnsley: A635 east for 3 miles
Free on-site parking available
By Bus
Routes 26, 27 stop nearby on Barnsley Road
Short walk from bus stop
Regular services from Barnsley
By Train
Nearest station: Barnsley (3 miles)
Taxi or bus connection available
Approx £8-10 taxi fare
Landmarks Nearby
Meet Your Local Team
When you contact Pearl Home Care, you'll speak with our dedicated team who understand your local area and care needs
Sarah Mitchell
Care Coordinator
"I'm usually the first person you'll speak to. I help match you with the right carers and services."
James Thompson
Clinical Lead
"I oversee all specialist medical care and ensure our clinical standards remain exceptional."
Emma Davies
Family Liaison
"I support families through the care journey and ensure everyone stays informed."
Pearl Chitongo
Founder & Registered Manager
"My door is always open. I personally ensure every client receives the care they deserve."
Emergency Contact Information
When you need immediate help
What Constitutes a Care Emergency?
- Carer hasn't arrived for critical visit
- Sudden change in care needs
- Hospital discharge today
- Main carer suddenly unavailable
- Safety concerns
Out-of-Hours Support
Our on-call manager is available 24/7 for existing clients. They can:
Other Ways to Connect
Stay updated with Pearl Home Care
Newsletter Signup
Stay informed about care tips, community events, service updates, and family support resources
Virtual Consultations
Can't visit in person? We offer video assessments, virtual family meetings, and online care planning sessions
Frequently Asked Questions
Quick answers to common contact questions
Contact & Response
Service Area
Getting Started
Communication
Complaints & Feedback
Your voice matters - help us improve our services
We Welcome All Feedback
We welcome all feedback as it helps us improve our services. If you have a complaint, compliment, or suggestion, please don't hesitate to contact us.
How to Provide Feedback:
- Email: feedback@pearlhomecare.com
- Phone: 07415 900881 (ask for the Manager)
- Post: FAO Registered Manager, 166 Barnsley Road, Cudworth, S72 8UT
- In Person: Request a meeting with our Registered Manager
Our Complaints Process:
Acknowledgement
Within 24 hours
Investigation
Within 5 working days
Response
Within 10 working days
External Support
If you're not satisfied with our response, you can contact:
CQC
www.cqc.org.uk
03000 616161
Local Authority
Barnsley Adult Social Care
Ombudsman
www.lgo.org.uk
Don't Wait to Get the Care You Need
Every day matters when it comes to care. Whether you need support starting tomorrow or you're planning for the future, we're here to help.
24/7 Emergency Care Available
Pearl Home Care Ltd
Your Local Care Partner Since 2017